Shipping & Returns

Returns & Cancellation Policy

Seaside Treasures strives for 100% satisfaction on all of our products. In the unlikely event you receive an item that you are unhappy with for any reason, and your return item(s) are not damaged and in their original packaging, we will issue a refund for the returned item (less a 15% restocking fee).

Customers are responsible for any and all return shipping charges.

All Returns must be approved by Seaside Treasures before an item can be returned. Please Email or Chat with us immediately for return authorization approval. We will then give you the correct address for your package to be returned to.

We will Not accept any C.O.D returns from any carrier for any reason.

Orders may be cancelled by contacting Customer Service.  Most, but not all, orders are shipped within 3-5 business days.

If an order has been packed and processed for shipment and cancellation is requested, orders may be subjected to a 15% restocking fee.

If an order has already been shipped, customers may refuse delivery of the package to cancel an order. All orders refused will be subjected to a 15% restocking fee.

Seaside Treasures does not refund shipping charges under any circumstances.

 

Damaged Returns Policy

In the unlikely event that you receive a package that contains an item(s) that is damaged, please contact our office immediately. All Claims for damaged items must be reported to Seaside Treasures within 7 calendar days of receipt of your package.

Seaside Treasures must submit damaged claims to our shipping carriers immediately; thus, we must impose a 7 calendar day restriction for notification of damaged item(s). Seaside Treasures handles each damaged item(s) claim individually and promptly.

Please keep all damaged items and their original boxes for 31 calendar days as the damaged item(s) may be inspected by the original shipping carrier.

Seaside Treasures may also send a return shipment call-tag for damaged item(s) to be returned to our offices.
Seaside Treasures does not refund shipping charges in any case.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Shipping

Free shipping is for orders shipped within the lower 48 US States and shipped using our standard/ground shipping only.

There are certain items that do no qualify for our free shipping offer due to size or weight.  These items will have a note in the description letting you know that they do not qualify.  There will be a fixed fee to cover the shipping costs and any overages above the actual shipping cost will be refunded back to you 

Most orders are shipped within 3-5 business days after receipt of your order.  Expedited shipping is available but your free shipping will be forfeited and you will be charged actual shipping cost quoted to us by the carrier.  This will be invoiced to you (from our PayPal) and must be paid before your order is shipped.

For questions regarding shipping, please Email or Chat with us .

 

International Shipping (including Canada)

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We ship most International orders using the United States Postal Service Express Mail International Service (EMS). Total costs include freight charges, package tracking, and insurance. Packages are generally shipped between 3-5 business days from the order date.

Some International orders will be shipped using the United States Postal Service Priority Mail International Service. This service is generally used for packages that are oversized (exceeding the Express Mail maximum box dimensions). Total costs include freight charges, package tracking, and insurance. Packages are generally delivered between 10-15 business days from the ship date, (this range may vary depending on Customs Clearance in the destination country).

If expedited service is needed, packages can be shipped via UPS Express which delivers between 1-3 business days from the ship date, (this range may vary depending on Customs Clearance in the destination country).

Customers are responsible for any Duties and/or Taxes due upon receipt of the package. Seaside Treasures is not responsible for any import duties and or taxes that may be applied by Customs officials in the destination country. Please contact your local Customs Authority for more information regarding duties and taxes that may be charged to you by them.

The actual shipping charge quoted to us by the carrier will be invoiced to you (from our PayPal) and must be paid before your order is shipped.

For questions regarding shipping, please Email or Chat with us.

 

Best Price Guarantee

To request a price match simply Email or Chat with us us within 10 days of your purchase and provide us with your order number and the details of our competitors pricing.  We will refund you the difference between our actual price (advertised price less cost of actual shipping charges) and the actual price of our competitors.  If our competitor offers free shipping then we will refund the difference between our advertised price and theirs. 

The following conditions apply:

1. We'll match our competitor’s current store or website price.
2. The competitor’s item must be brand new, identical to ours, and offered on the same terms (e.g. shipping).
3. We and the competitor must have stock ready for delivery.
4. We must be able to verify the competitor’s price and stock position.
5. We’ll match the price of an item; not delivery charges or other services.
6. Cannot be used with any other offer.

For any questions regarding our Best Price Guarantee policy, please Email or Chat with us.

 

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